Terms of Service

Effective date: 1 May 2026 Last updated: 17 May 2026 Version: 1.1

These Terms of Service ("Terms") constitute a legally binding agreement between JM&Co SRL, a Belgian limited liability company with its registered office at Chaussée de Gand 461/7, 1080 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under number 0738.851.374 (hereinafter "Sylatris", "we", "us", or "our"), and the natural or legal person identified during account creation (hereinafter the "Customer" or "you").

These Terms govern your access to and use of the Sylatris service (the "Service") accessible at sylatris.com and related domains, including all features, content, and functionality made available through the Service.

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and accept these Terms. If you do not accept these Terms, you must not use the Service.

1. Definitions

For the purposes of these Terms:

(a) "Customer Organization" means a business entity registered on the Service through which the Customer accesses business functionality.

(b) "Customer Data" means all data, information, files, documents, and content uploaded, transmitted, generated, or stored by the Customer or its authorized Users in connection with the Service, including business documents, extracted data, conversational logs, and configuration.

(c) "Documentation" means the user guides, technical documentation, and product information made available by Sylatris at sylatris.com or through the Service.

(d) "Effective Date" means the date on which the Customer accepts these Terms by creating an account.

(e) "Fees" means the amounts payable by the Customer for the Service as set forth in the applicable subscription plan or order.

(f) "Subscription Plan" means the plan selected by the Customer determining the scope, limits, and pricing of the Service.

(g) "User" means a natural person authorized by the Customer to access and use the Service on behalf of a Customer Organization.

(h) "Beta Features" means features identified as "beta", "experimental", "preview", or similar designations.

2. Service Description

2.1 Sylatris provides a software-as-a-service platform that uses artificial intelligence to assist with business operations, including document data extraction, organizational data management, and conversational query of business data.

2.2 The Service is intended for professional and business use by entrepreneurs, freelancers, small and medium-sized businesses, and similar professional users. The Service is not intended for use by consumers within the meaning of Belgian consumer protection law or comparable legislation.

2.3 The specific functionality available to the Customer depends on the applicable Subscription Plan and may be modified, expanded, or restricted by Sylatris from time to time, with reasonable notice for material changes.

3. Account Registration and Eligibility

3.1 To access the Service, the Customer must register an account by providing a valid email address and completing the onboarding process for at least one Customer Organization.

3.2 The Customer represents and warrants that:

(a) The Customer is at least 18 years of age and has the legal capacity to enter into binding contracts;

(b) Where the Customer registers on behalf of a legal entity, the natural person performing the registration is duly authorized to bind that entity to these Terms;

(d) The Customer's intended use of the Service complies with applicable law.

3.3 The Customer is responsible for maintaining the confidentiality of authentication credentials and for all activity occurring under the Customer's account. Sylatris uses passwordless email-based authentication; the Customer is responsible for the security of the email account associated with the Service.

3.4 The Customer must promptly notify Sylatris of any unauthorized access or suspected security incident at security@sylatris.com.

4. Right of Use

4.1 Subject to the Customer's compliance with these Terms and payment of applicable Fees, Sylatris grants to the Customer, for the duration of the Service subscription, a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for the Customer's internal business purposes.

4.2 The right of use granted under this Section 4 does not include any right to:

(a) Resell, sublicense, distribute, or otherwise make the Service available to third parties (other than authorized Users acting on behalf of the Customer);

(b) Modify, adapt, translate, decompile, reverse engineer, or create derivative works of the Service or any part thereof;

(d) Use the Service to develop a competing product or service;

(e) Use any automated means to access the Service in a manner that exceeds reasonable use, except through documented APIs;

(f) Bypass or circumvent any security measures, rate limits, or access controls.

5. Customer Obligations and Acceptable Use

5.1 The Customer shall use the Service in compliance with all applicable laws, including but not limited to the GDPR, Belgian and EU intellectual property law, anti-spam regulations, and any sector-specific regulations applicable to the Customer's business.

5.2 The Customer shall not, and shall not permit any User to:

(a) Upload, transmit, or process content that is unlawful, defamatory, infringing, fraudulent, or otherwise tortious;

(b) Upload content containing malware, viruses, or other harmful code;

(d) Use the Service to send unsolicited communications, spam, or material in violation of applicable communications law;

(e) Use the Service to process special categories of personal data within the meaning of GDPR Article 9 (including health data, biometric data, data revealing racial or ethnic origin) or data relating to criminal convictions, except where the Customer has implemented appropriate additional safeguards and has notified Sylatris in writing in advance;

(f) Use the Service to process personal data in violation of applicable data protection law;

(g) Engage in any activity that interferes with or disrupts the Service or the servers and networks supporting the Service;

(h) Submit Customer Data the Customer does not have the right to process, share with Sylatris, or have processed by Sylatris's sub-processors.

5.3 The Customer is responsible for the conduct of its Users and for all Customer Data submitted to the Service. The Customer is responsible for ensuring that any third party whose personal data is included in Customer Data has been informed in accordance with GDPR Articles 13–14, where applicable.

5.4 Sylatris reserves the right to suspend or terminate access to the Service in case of material breach of this Section 5, with notice where reasonably practicable.

6. Customer Data and Data Processing

6.1 As between Sylatris and the Customer, the Customer retains all rights, title, and interest in and to Customer Data. Sylatris claims no ownership over Customer Data.

6.2 The Customer grants to Sylatris a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, modify (only as necessary for the Service), display, and process Customer Data for the sole purpose of providing the Service to the Customer.

6.3 Where the Customer's use of the Service involves the processing of personal data for which the Customer is the controller, Sylatris acts as a data processor on the Customer's behalf within the meaning of GDPR Article 28. The Customer is the controller of such personal data and is responsible for the lawful basis of processing.

6.4 The Data Processing Addendum incorporated by reference at sylatris.com/dpa governs the processing of personal data by Sylatris on behalf of the Customer. By accepting these Terms, the Customer accepts the Data Processing Addendum.

6.5 Sylatris uses sub-processors to provide the Service, as identified in the Privacy Policy and at sylatris.com/privacy/sub-processors. The Customer authorizes Sylatris to engage these sub-processors. Sylatris will provide reasonable notice of new or replacement sub-processors and offer the Customer the right to object on legitimate grounds.

6.6 Sylatris will retain Customer Data in accordance with the retention periods set forth in the Privacy Policy and Section 16.5. Upon termination of the Service, Customer Data will be retained and accessible through graduated access periods as described in Section 16.5, and thereafter retained in secure storage for the minimum period required by applicable accounting and tax law (currently seven (7) years under Belgian and French law), after which it will be securely deleted.

7. Fees and Payment

7.1 The Service is offered on a subscription basis under various Subscription Plans. Pricing is published at sylatris.com/pricing and may be modified by Sylatris with thirty (30) days' notice for existing subscribers; price changes apply at the next renewal.

7.2 Fees are payable in advance in EUR, exclusive of applicable taxes. The Customer is responsible for any value added tax, sales tax, or similar taxes imposed by applicable law, except for taxes imposed on Sylatris's net income.

7.3 Payment is processed by our payment service provider Stripe Payments Europe Limited. By providing payment information, the Customer authorizes Stripe to charge the recurring Fees.

7.4 If a payment fails, Sylatris will retry collection over a period of fourteen (14) days. If payment cannot be successfully collected within that period, Sylatris may suspend or terminate the Customer's access to the Service.

7.5 All Fees are non-refundable, except where required by mandatory law. Termination by the Customer mid-billing-period does not entitle the Customer to a pro-rata refund of paid Fees.

7.6 Sylatris reserves the right to charge interest on overdue amounts at the rate set forth in the Belgian Act of 2 August 2002 on combating late payment in commercial transactions.

8. Intellectual Property

8.1 The Service, including all software, designs, text, graphics, logos, and trademarks (excluding Customer Data), is the exclusive property of Sylatris or its licensors and is protected by Belgian, European, and international intellectual property law.

8.2 No license, right, or interest in any Sylatris intellectual property is granted to the Customer except as expressly set forth in these Terms.

8.3 If the Customer provides Sylatris with feedback, suggestions, or improvement ideas regarding the Service ("Feedback"), the Customer grants Sylatris a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any purpose, without obligation to the Customer.

9. Confidentiality

9.1 Each party (the "Receiving Party") shall keep confidential any non-public information disclosed by the other party (the "Disclosing Party") that is identified as confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure ("Confidential Information").

9.2 The Receiving Party shall:

(a) Use Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms;

(b) Protect Confidential Information with at least the same degree of care it uses to protect its own confidential information of similar importance, and in any event no less than reasonable care;

(c) Not disclose Confidential Information to third parties except to its employees, contractors, and advisers who have a need to know and who are bound by confidentiality obligations no less protective than those set forth herein.

9.3 The obligations in this Section 9 do not apply to information that:

(a) Is or becomes publicly available without breach of these Terms; (b) Was rightfully known to the Receiving Party prior to disclosure; (c) Is independently developed by the Receiving Party without use of Confidential Information; (d) Must be disclosed to comply with a legal obligation, provided that the Receiving Party gives the Disclosing Party prompt notice where legally permitted.

9.4 The obligations in this Section 9 survive termination of these Terms for five (5) years; for trade secrets, the obligations survive indefinitely while the information remains a trade secret.

10. Service Levels and Availability

10.1 Sylatris will use commercially reasonable efforts to make the Service available 24 hours per day, 7 days per week, except during planned maintenance windows announced in advance, and except for events beyond Sylatris's reasonable control.

10.2 Sylatris does not provide a contractual service-level guarantee or remedies for downtime in Subscription Plans of less than enterprise tier. Service-level commitments, where offered, are set forth in the applicable order or addendum.

10.3 Sylatris may perform routine maintenance during low-traffic windows. Sylatris will use reasonable efforts to provide advance notice of planned maintenance that will result in significant downtime.

11. Beta Features

11.1 From time to time, Sylatris may make Beta Features available to some or all Customers. Beta Features are provided "as is" and are excluded from any warranty, support obligation, or service-level commitment under these Terms.

11.2 Sylatris may modify, suspend, or remove Beta Features at any time without notice. Customer reliance on Beta Features for production business processes is at the Customer's sole risk.

12. AI-Generated Output and Limitations

12.1 The Service uses artificial intelligence models to extract data from documents, generate responses to queries, and provide other functionality. The Customer acknowledges that:

(a) AI-generated output may be inaccurate, incomplete, or contain errors. The Customer is responsible for reviewing and validating all AI-generated output before relying on it for business decisions, accounting entries, regulatory submissions, or any consequential purpose;

(b) AI-generated output should not be construed as professional advice (legal, tax, accounting, financial, or otherwise). The Customer should obtain appropriate professional advice for matters requiring such expertise;

12.2 The Customer remains the responsible party for the accuracy of all data submitted to regulatory authorities, tax administrations, or other third parties, regardless of whether such data was originally extracted by the Service.

13. Warranties and Disclaimers

13.1 Sylatris warrants that:

(a) It has the right and authority to enter into and perform these Terms; (b) The Service will perform in substantial conformity with the Documentation; (c) Sylatris will provide the Service with reasonable care and skill in accordance with industry standards.

13.2 Except as expressly set forth in Section 13.1, the Service is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation. Sylatris does not warrant that the Service will be error-free, secure, or uninterrupted, or that defects will be corrected.

13.3 The above disclaimers apply to the maximum extent permitted by applicable law. Where mandatory law in the Customer's jurisdiction provides warranties that cannot be excluded, those warranties apply, but Sylatris's liability is limited as set forth in Section 14.

14. Limitation of Liability

14.1 To the maximum extent permitted by applicable law, neither party shall be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or cost of substitute services, arising from or related to these Terms or the Service, regardless of the legal theory (contract, tort including negligence, or otherwise) and regardless of whether the party was advised of the possibility of such damages.

14.2 Notwithstanding any other provision of these Terms, Sylatris's total cumulative liability for all claims arising from or related to these Terms or the Service in any twelve (12) month period shall not exceed the greater of:

(a) The Fees paid by the Customer to Sylatris in the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) Five hundred euros (EUR 500).

14.3 The limitations in this Section 14 do not apply to:

(a) Liability for death or personal injury caused by negligence; (b) Liability for fraud or fraudulent misrepresentation; (c) Liability that cannot be excluded or limited under applicable mandatory law.

14.4 Each party acknowledges that the limitations in this Section 14 are reasonable in light of the nature of the Service and the Fees payable.

15. Indemnification

15.1 The Customer shall defend, indemnify, and hold harmless Sylatris and its officers, directors, employees, and agents from and against any third-party claims, demands, or actions, and any related liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to:

(a) The Customer's breach of these Terms; (b) The Customer's use of the Service in violation of applicable law; (c) Customer Data infringing the rights of a third party or violating applicable law; (d) The Customer's failure to obtain the consents or provide the notices required for the lawful processing of personal data submitted to the Service.

15.2 Sylatris will provide the Customer with prompt notice of any claim subject to indemnification, allow the Customer to control the defense and settlement (provided that no settlement requires Sylatris to admit liability or pay any amount without Sylatris's consent), and provide reasonable assistance at the Customer's expense.

16. Term and Termination

16.1 These Terms enter into force on the Effective Date and continue for the duration of the Customer's Subscription Plan, automatically renewing for successive terms of equal length unless terminated in accordance with this Section 16.

16.2 The Customer may terminate the subscription at any time effective at the end of the then-current billing period by following the cancellation procedure in the Service or by contacting contact@sylatris.com.

16.3 Sylatris may terminate or suspend the Customer's access to the Service:

(a) For material breach of these Terms by the Customer, if not cured within thirty (30) days of written notice (or immediately for breaches that cannot be cured); (b) Immediately upon notice if the Customer becomes insolvent, files for bankruptcy, ceases business, or is the subject of similar proceedings; (c) Immediately upon notice if Sylatris is required by law to do so; (d) For convenience, with sixty (60) days' notice, in which case Sylatris will refund any prepaid Fees for the period after termination.

16.4 Upon termination:

(a) The Customer's right to access the Service ceases; (b) Customer Data will be retained in accordance with the data retention guarantee in Section 16.5. The Customer may export data during any active or grace period using the export functionality in the Service; (c) Each party will return or destroy the other party's Confidential Information except as required to be retained by law; (d) Provisions of these Terms that by their nature are intended to survive termination shall so survive, including Sections 6.6, 8, 9, 14, 15, 16.5, 17, and 18.

16.5 Data Retention & Portability Guarantee.

(a) Upon cancellation by the Customer, Sylatris guarantees the following graduated access periods:

Days 1–7: Full access continues (functional grace period). The Customer may continue to use the Service, export data, or resubscribe.
Days 8–90: Read-only access. The Customer may view, export, and download all data but may not create, edit, or delete records. Resubscription restores full access immediately.
Days 91 onwards: Access is limited to the billing page. Data remains securely stored but is not accessible through the Service interface. Accountant-role users retain read-only access for an additional 90 days (through day 180) to support year-end audit requirements.

(b) Minimum retention period. Sylatris will retain all Customer Data for a minimum of seven (7) years following cancellation, as required by Belgian and French accounting record retention law (Code de commerce, Article III.86; Code général des impôts, Article L102 B). During this period, data will not be deleted except as described in Section 16.5(d).

(c) Data export. The Customer may export all organizational data at any time during active subscription and during the access periods described in Section 16.5(a) using the export functionality in Settings > Privacy. The export includes customers, invoices, expenses, documents, and account records in machine-readable JSON format.

(d) Secure deletion. After expiry of the minimum retention period in Section 16.5(b), Customer Data will be permanently and securely deleted through an automated process. Administrative audit logs may be retained beyond this period for legal compliance purposes.

(e) Resubscription. The Customer may resubscribe at any time during the periods described in Section 16.5(a). Resubscription restores full access to all retained Customer Data immediately. No data is lost upon resubscription.

17. Governing Law and Dispute Resolution

17.1 These Terms are governed by Belgian law, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium, without prejudice to mandatory provisions of EU consumer protection law for any disputes that may arise with consumers (the Service being intended for business use only).

17.3 Notwithstanding Section 17.2, Sylatris may seek injunctive or equitable relief in any competent court to protect its intellectual property rights or Confidential Information.

17.4 Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days following written notice of the dispute.

18. General Provisions

18.1 Entire Agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and any applicable order, constitute the entire agreement between the parties regarding the subject matter and supersede all prior or contemporaneous communications and proposals.

18.2 Modifications. Sylatris may modify these Terms from time to time. Material changes will be notified to the Customer by email at least thirty (30) days in advance. The Customer's continued use of the Service after the effective date of the modified Terms constitutes acceptance. If the Customer does not accept the modified Terms, the Customer may terminate the subscription effective on the date the modified Terms become effective.

18.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely approximates the original intent.

18.4 Waiver. Failure to enforce any provision of these Terms is not a waiver of the right to enforce that or any other provision in the future.

18.5 Assignment. The Customer may not assign these Terms or any rights hereunder without Sylatris's prior written consent. Sylatris may assign these Terms in connection with a merger, acquisition, restructuring, or sale of substantially all of its assets, on notice to the Customer.

18.6 Force Majeure. Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, government action, labor disputes, internet or telecommunications failures, or failures of third-party services. The affected party shall notify the other and use reasonable efforts to mitigate.

18.7 Notices. Notices to Sylatris shall be sent to contact@sylatris.com. Notices to the Customer shall be sent to the email address associated with the Customer's account. Notices are deemed received on the day of transmission if sent during business hours, otherwise on the next business day.

18.8 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18.9 No third-party beneficiaries. These Terms do not confer any rights or remedies on any third party.

18.10 Language. These Terms are made available in English. French and Dutch translations may be made available; in the event of inconsistency between language versions, the English version shall prevail for international Customers, and the French version for Customers established in the French Community of Belgium.

19. Contact

For questions about these Terms or the Service:

Email: contact@sylatris.com Postal address: JM&Co SRL, Chaussée de Gand 461/7, 1080 Brussels, Belgium Company number: BE 0738.851.374

By creating an account or using the Service, the Customer confirms acceptance of these Terms.